Refund Policy
1. Overview
At unik3d.com, we strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied, please review our refund policy below.
2. Eligibility for Refunds
- Defective or Damaged Items: If you receive a defective or damaged item, you are eligible for a full refund or exchange.
- Incorrect Items: If you receive an item that is not what you ordered, please contact us for a resolution.
- Change of Mind: Refunds for items returned due to a change of mind are not accepted unless stated otherwise.
3. Refund Process
- Contact Us: To initiate a refund, please contact our customer service team within 30 days of receiving your order.
- Return Authorization: You will need to obtain a Return Authorization (RA) number from our support team before returning your item.
- Condition of Items: Items must be returned in their original condition, unused, and in the original packaging.
4. Return Shipping
- Responsibility: Customers are responsible for return shipping costs unless the item is defective or an error occurred on our part.
- Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.
5. Processing Time
- Refund Timeline: Once we receive your returned item, we will inspect it and notify you of the status of your refund. Approved refunds will be processed within 5-7 business days.
6. Contact Information
For any questions regarding our refund policy, please contact our customer service team at support@unik3d.com.